The Opportunity

The Referrer Engagement Officer is a newly created position responsible for driving referral growth and promoting Ramsay Psychology services across Bundoora and Box Hill in Victoria. This role involves building and nurturing relationships with healthcare professionals, including doctors and specialists, to increase referrals and raise community awareness. The officer will develop and implement strategies to enhance the profile of Ramsay Psychology services, ensuring excellent customer service and contributing to the growth of mental health services within the catchment area. Please note that this is a 3-day per week opportunity.


What You’ll Do

• Create and implement a targeted plan to drive referrals, aligned with the business growth strategy, focusing on both medical and non-medical referral sources.
• Build and maintain strong relationships with referral stakeholders through in-person meetings and remote outreach to ensure consistent engagement.
• Work with the clinic and marketing teams to develop and deliver tailored marketing programs aimed at increasing referral activity across mental health services.
• Design and deliver continuing professional development programs for healthcare practitioners, either in person or remotely, to promote Ramsay mental health services and generate referrals.
• Maintain accurate records of all referral-related activities within the CRM system, ensuring clear tracking of stakeholder engagement.
• Review and update relevant content on the psychology website, creating assets for medical and non-medical referrers and user groups.
• Provide monthly reports to track and assess referral activity, measuring the return on investment (ROI) from both medical and non-medical sources.
• Partner with the marketing team to create targeted collateral for different referral audiences in alignment with website content.
  
  

What You’ll Need

• Previous experience in business development, relationship management, or sales.
• Understanding of mental health services and the healthcare industry.
• Proven track record of engaging and building relationships with healthcare professionals and stakeholders.
• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of professionals.
• Ability to develop and execute marketing and educational programs tailored to target audiences.
• Strong organisational skills with the ability to manage multiple projects and priorities effectively.
• Proficient in CRM systems, data management, and reporting tools.
  
  

Benefits

• Compelling salary and an extensive benefits package that recognise and reward your valuable contributions while supporting your overall well-being.
• Enhance your career trajectory through a wealth of professional development initiatives and clearly defined pathways for advancement, empowering you to realise your full potential within our organisation.
• Enjoy access to a premier rewards platform that offers exceptional discounts and privileges from renowned retailers, enriching your lifestyle both personally and professionally.
• Embrace the opportunity to drive transformative change in the delivery of high-quality healthcare services, making a significant contribution to the evolution of our industry for the better.
  
  

About Ramsay Health Care

Founded in Australia in 1964, Ramsay Health Care is the nation's largest private hospital operator and a leader in global healthcare excellence. With 73 state-of-the-art hospitals and surgery centres, we serve over 1.1 million patients annually, supported by a team of more than 30,000 professionals across Australia. Our ethos, “People Caring for People,” reflects our commitment to exceptional patient care, strong relationships, continuous improvement, and sustainable growth. In addition to our extensive hospital network, we operate two public facilities, including Joondalup Health Campus, and a community pharmacy network of over 35 locations. Through our culture, “The Ramsay Way,” we prioritise our people and foster a collaborative environment that empowers employees to deliver outstanding outcomes for patients and communities alike.

To Apply

All applications should include your CV outlining your experience and skills in line with the above criteria. For enquiries, please contact Lauren Curley, Chief Operating Officer (Ramsay Pharmacy & Psychology), via email at curleyl@ramsayhealth.com.au. Applications close Friday 27^th December 2024. Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com