Human Resources Officer
Hybrid | National People Operations
Casual positions up to full-time hours
Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.
We believe in a bright future for our company and for every one of our employees – our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.
About the role
We are seeking a responsive and people-focused HR Officer to join our team. In this role, you'll be the first point of contact for employees, taking phone calls and responding to HR-related queries. You'll be responsible for triaging issues, providing clear information, and escalating more complex matters to the appropriate HR teams.
Key Responsibilities:
- Take phone calls and respond to manager and employee queries via email and internal systems.
- Triage incoming requests and determine the appropriate response or escalation.
- Provide accurate and timely information regarding HR policies, leave, benefits and procedures.
- Record and track enquiries using Workday.
- Work closely with HR Services, Workday Support, HR Business Partners and other teams to resolve issues.
- Maintain up-to-date knowledge of company policies and employment legislation.
- Identify recurring issues and suggest improvements to HR processes.
What we’re looking for
- Experience in an HR support role.
- Strong communication skills and a friendly, professional phone manner.
- Ability to handle confidential information with discretion.
- Good problem-solving skills and attention to detail.
- Experience using Workday.
- Understanding of HR policies or employment legislation is an advantage.
Supporting our employees is really important to us, and as part of this commitment we provide the opportunity to work from our conveniently located Greenslopes office (Brisbane area) and also from home.
If you work from home, you will need a home office space that meets Ramsay’s health and safety standards, and suitable office equipment.
To apply
- All applications must be lodged online. Applications made by recruitment agencies will not be considered.
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Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com
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Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time