We are looking for a motivated and experienced Front Office Manager to join the Administrative Services team at Wangaratta Private Hospital. This is an exciting opportunity for someone with strong leadership skills, a passion for service excellence, and a flexible, team-oriented mindset.

In this role, you will lead and support a dedicated team of administrative professionals across key hospital areas, including front office, reception, and clinical departments.

Working closely with the Hospital Executive, you will ensure smooth day-to-day operations while maintaining the highest standards of customer service and administrative performance.

What You will Do

As the Front Office Manager, you will play a key role in ensuring the smooth and efficient operation of administrative services across the hospital.

Your responsibilities will include:

• Leading, mentoring, and supporting administrative staff across various departments.
• Providing hands-on assistance in frontline admin roles when needed.
• Acting as a subject matter expert in hospital administration systems and processes.
• Assisting with recruitment, onboarding, and ongoing training and development of staff.
• Preparing and managing rosters, coordinating leave coverage, and ensuring optimal resourcing.
• Overseeing key administrative functions including patient admission process, switchboard, internal auditing, coordination of consulting suites, health information, operational reporting and frontline customer service.
• Ensuring timely and accurate billing processes and documentation to meet revenue cycle KPIs.
• Maintaining high standards of customer service, professionalism, and confidentiality.
• Fostering a supportive, team-focused culture that promotes collaboration and accountability.

About You

You are a proactive and people-focused leader with a passion for operational excellence and exceptional customer service.

You will also bring:

• Proven experience managing a team, ideally in a healthcare or hospital setting.
• Demonstrated success in coordinating rosters and overseeing workgroups.
• Strong understanding of KPIs, budget management, and performance reporting.
• Experience monitoring and achieving administration-specific performance metrics.
• A flexible and adaptable approach with a willingness to learn and grow.
• Understanding of health fund contracts and their administrative requirements.
• A commitment to delivering high-quality outcomes for patients, staff, and stakeholders.
• Knowledge of medical terminology.
• Experience using Meditech or similar patient administration software (highly regarded).

What’s in it for you?

• Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.  
• Discounts:  Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental. 
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.  
• Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

About Us

Wangaratta Private Hospital is considered one of the finest private hospitals in rural Victoria. The hospital provides an extensive range of inpatient and day patient services all located on site for the convenience of our patients.

Our hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

Requirements

• Must provide or complete a National Police Check conducted within the previous 12 months
• Must provide or complete a valid Working with Children check
• According to the role, Ramsay may require proof of immunisation against infectious diseases.

 To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries, please contact Kim Woosnam, Assistant DCS via email: woosnamk@ramsayhealth.com.au                                                                                                                    

or Jonelle Hill-Uebergang, CEO via email: hilluebergangj@ramsayhealth.com.au

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com