Senior Medical Secretary/Referral Coordinator

• Ramsay Clinic Albert Road | Roster across Monday – Friday
• Permanent Full Time (No Weekends/Public Holidays)
• Join a positive, supportive, and inclusive organisational culture!

About The Role

As our Senior Medical Secretary/ Referral Management for the consulting suites, you are responsible for providing administrative support and assistance to patients and their families upon their arrival to the clinic.

Your Skills and Experience

• Enthusiastic individual with a passion for customer service and ability to thrive in a busy clinical environment.
• Strong interpersonal and empathetic communication skills to manage multiple doctors’ appointment diaries, phone calls, and emails simultaneously.
• High level of computer literacy, including proficiency in Microsoft Office Suite and clinical management systems.
• Ability to coordinate effectively with staff across multiple departments.
• Competence in performing clerical tasks such as data entry, billing, banking, and stationery ordering.
  
  

About You

• Minimum 3 years’ experience in senior medical administration within a mental health setting.
• Proven expertise in referral management systems, including triage and coordination of multidisciplinary mental health teams.
• Advanced knowledge of Medicare billing, private health fund claims, and compliance with mental health confidentiality laws.
• Strong communication and multitasking skills, comfortable working collaboratively with doctors, nurses, psychologists, and both clinical and non-clinical staff.
• Demonstrated team management and leadership skills, including supervising administrative staff and ensuring workflow efficiency.
• Ability to work flexible hours and manage high-volume, sensitive referrals.

Highly Desirable Criteria:

• Master’s in Healthcare Administration (or equivalent).
• Bachelor of Medicine and Surgery (MBBS) or similar clinical qualification.
• Demonstrated experience in mental health referral pathways, including psychiatric inpatient and outpatient services.
• Strong understanding of Australian mental health legislation and privacy compliance

Remuneration: On offer is base hourly rate ranging from $32.29 + superannuation + levels of experience and qualifications.

About us

Ramsay Clinic Albert Road offers a sanctuary for those seeking experienced and compassionate mental health care in Melbourne.

Owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

What’s in it for you?

Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.  

Discounts:  Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental. 

Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.  

Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

Requirements

• Provide or complete a National Police Check (conducted within the last 12 months)
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries, please contact Monique Chen on ChenMonique@ramsayhealth.com.au

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com