About the opportunity

We are seeking a proactive and customer-focused Medical Receptionist to join our Administration Team. This is a fantastic opportunity to become part of a supportive team environment where your contribution truly matters. We are seeking someone to work Thursday 10am-6pm and Friday 6.30am-2.30pm routinely, plus there is opportunities to pick up additional shifts.

As the Medical Receptionist, you will be the first point of contact for patients and their families attending our hospital.

Your key responsibilities will include:

• Providing high-level administrative and reception support.
• Ensuring a smooth and welcoming patient experience from arrival through to follow-up.
• Liaising with specialists, nursing staff, and other departments to support efficient clinic operations.
• Providing accurate payment and remittances.
• Maintaining accurate records and managing appointment scheduling.
• Ensuring clients have a positive experience with our practice from their very first phone call. This includes warmly greeting clients, efficiently handling inquiries, and providing necessary information with professionalism and courtesy.
• Handling patient appointments, maintaining accurate records, and processing accounts.

About You

You are a warm, organised, and adaptable individual who enjoys working in a patient-facing role. You bring:

• Previous experience in medical administration or a similar healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and time management skills.
• Working in a fast-paced environment, demonstrating excellent multitasking and prioritizing skills
• A commitment to confidentiality and patient-centred care.
• The ability to thrive in a dynamic, work automatously and team-based environment.

Your Skills and Experience

To succeed in this role, you will be an enthusiastic individual with a passion for customer service and enjoys being part of a busy environment.

• Computer literacy including the Microsoft Office Suite.
• Experience either in a medical administration setting or a reception role.
• Experience with Patient Management Systems is highly desired, though not essential.

About Us

Shepparton Private Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

What’s in it for you?

• Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.  
• Discounts:  Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental. 
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.  
• Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

Requirements

• Must provide a National Police Check conducted within the previous 12 months
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries, please contact Emma Walters via, WaltersEmma@ramsayhealth.com.au

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com