Practice Manager – Critical Care & Outpatients
Noosa Private Hospital
Noosa Private Hospital is seeking an experienced and proactive Practice Manager to lead the administration services across our Critical Care (ED and ICU) and Outpatients Consulting Suites.
This is a pivotal role that combines people leadership, operational coordination, and process improvement across key hospital services. You will manage a team of administrative staff across both areas and work closely with the Hospital Administration Manager and clinical leaders to ensure smooth day-to-day operations.
Key responsibilities include
- Leading and supporting the administrative teams in Emergency, ICU, and Outpatient Clinics.
- Coordinating medical rosters for employed and contract doctors, including onboarding, scheduling, and supporting junior doctor coverage.
- Overseeing consulting suite operations, ensuring a high-quality experience for patients and doctors.
- Managing billing accuracy, revenue protection, and claims processes.
- Driving continuous improvement in administrative workflows, booking systems, and clinic flow.
- Collaborating with senior clinical and non-clinical stakeholders to support service delivery aligned with the Ramsay Way.
This is a hands-on leadership role, ideal for someone who thrives on building strong relationships, improving systems, and supporting busy clinical teams.
If you’re organised, people-focused, and ready to make a difference in a dynamic hospital environment, we’d love to hear from you.
Your Essential Skills and Experience
- Demonstrated office management experience, ideally with private health/hospital experience
- Proven experienced managing a busy multidisciplinary team
- Exceptional people skills, strong written and verbal communication skills
- Highly organised and able to efficiently prioritise
- Advanced computer skills including Microsoft Office programs
Desirable
- Qualification in Administration, management or Health Services disciplines will be highly regarded
- Knowledge of health fund contracting system
- Demonstrated flexibility and adaptability to change
- Experience with IBA, Meditech or similar patient administration software
The Hospital
Noosa Hospital is an acute medical and surgical facility located in a peaceful bush land setting. It provides a comprehensive range of inpatient and day services across a wide range of specialties.
The Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.
What’s in it for you?
Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
Discounts: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.
Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.
Requirements
- Must provide a National Police check conducted within the previous 12 months
- According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.
To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.
For enquiries, please contact Cherise Buchbach Administration Manager
E: BuchbachC@ramsayhealth.com.au
Applications Close: 16th July 2025
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com
