Ramsay Health Care has an exciting opportunity for a RCM Innovation Lead within the Administration stream to join our Revenue Cycle Management Team.

• Australia’s largest private health care provider
• Full Time 2 Year Fixed Term
• Multiple positions available, Gold Coast based + hybrid opportunities

 

The Opportunity:

The Revenue Cycle Management (RCM) team is a multifaceted team responsible for managing and supporting the accurate timely and efficient collection of revenue, from the initial patient encounter or service provided to the receipt of final payment. The team oversees a diverse range of operational facets including administration tasks such as insurance coverage verification, hospital admission, and charge capture, as well as accurate coding of services rendered and adherence to contractual business rules, claim submission to payors and diligent follow up on outstanding accounts.

In this role, you will lead strategic innovation initiatives across Revenue Cycle Management by identifying, designing, and piloting new ideas, technologies, and process improvements at designated sites. You will evaluate outcomes using defined success metrics and develop comprehensive plans to scale successful innovations nationally. Your work will drive transformational change within the organization, delivering measurable financial and operational benefits.

 

About you:

To succeed in this role, you will be a strategic thinker with deep knowledge of hospital administration and a strong track record of leading innovation and process improvement initiatives. You are skilled at identifying operational challenges and translating ideas into practical, scalable solutions that deliver measurable outcomes. You are a confident communicator who thrives in collaborative settings, able to engage stakeholders at all levels and adapt your approach to different audiences. Your analytical mindset allows you to evaluate results against success metrics, while your leadership skills support the management of high-performing teams through periods of change. You are proactive, resilient, and committed to fostering a culture of continuous improvement across the Revenue Cycle function.

 

Key Skills and Experience:

• 3+ years’ experience in hospital administration management.
• Experience with patient administration systems: e.g., Meditech, Eclipse, SAP, online booking platforms, and other relevant health industry specific applications.
• Demonstrated previous involvement in strategic innovation or transformation projects.
• Demonstrated skill in active listening, with the capacity to comprehend nuances, ask insightful questions, and provide thoughtful responses during verbal exchanges.
• Ability to systematically analyse complex problems, draw relevant conclusions, implement appropriate solutions, and prioritise.
• Commitment to fostering a culture of continuous improvement, incorporating feedback loops, and refining change strategies based on lessons learned.
• Proven capability in developing and delivering engaging and impactful presentations, utilizing appropriate visual aids and interactive elements to enhance understanding.
• Experience in managing change initiatives and driving adoption across diverse stakeholder groups.
• Proven ability to design, implement, and evaluate pilots or concepts using defined success metrics.
• Ability to work in a dynamic, fast-paced, rapidly changing environment.
• Ability to work autonomously, within a multi-disciplinary team, collaboratively with stakeholders and to tight deadlines.

 

Desirable:

• Previous experience with project management or change management.
• Certification in process improvement or a tertiary qualification in business, commence or health.

 

 

Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

 

We believe in a bright future for our company and for every one of our employees – our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.

 

 

 

A National Police Check conducted within the previous 12 months may be asked of you

 

 

 

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

 

Please click on the Apply button within this advertisement. Applications should include a detailed CV, cover letter addressing the key accountabilities and position deliverables within the Position Description, and two work-related referees.

 

For enquiries or to discuss this opportunity, please contact Laura Ali, National Administration Manager E: alil@ramsayhealth.com.au