RCM Operational Business Analyst: Administration
Ramsay Health Care has an exciting opportunity for a RCM Operational Business Analyst within the Administration stream to join our Revenue Cycle Management Team.
- Australia’s largest private health care provider
- Full Time 2 Year Fixed Term
- Multiple positions available, Gold Coast based + hybrid opportunities
- Flexible location: hybrid working supported
The Opportunity:
The Revenue Cycle Management (RCM) team is a multifaceted team responsible for managing and supporting the accurate timely and efficient collection of revenue, from the initial patient encounter or service provided to the receipt of final payment. The team oversees a diverse range of operational facets including administration tasks such as insurance coverage verification, hospital admission, and charge capture, as well as accurate coding of services rendered and adherence to contractual business rules, claim submission to payors and diligent follow up on outstanding accounts.
As the RCM Operational Business Analyst, your primary focus will be improving process efficiencies, managing documentation, and collaborating across teams with an operational perspective. Working directly with the operational stream lead, you will engage closely with end users and key stakeholders to support the rollout of new processes, systems, and initiatives. You will take an active role in change management by creating and delivering training materials, gathering user feedback, supporting adoption, and helping ensure a smooth transition.
About you:
To succeed in this role, you will be a motivated professional with solid experience in hospital administration and a deep understanding of revenue cycle management processes and commitment to process improvement. Your strong written and verbal communication skills enable you to prepare clear documentation and deliver tailored presentations to diverse audiences. Comfort in both collaborative team settings and autonomous working environments is essential, reflecting your adaptability and versatility in achieving objectives.
Key Skills and Experience:
- Demonstrate understanding of hospital administration processes and revenue cycle components (i.e. Referral bookings/ preadmissions, eligibility and informed financial consent, admissions, certificate management)
- Experience with patient administration systems: e.g., Meditech, Eclipse, SAP, online booking systems and other relevant health industry specific applications.
- Minimum 2 years’ experience in hospital administration.
- Demonstrated written skills with the ability to prepare clear and detailed documentation such as training/education materials or application acceptance criteria.
- Dedicated to ongoing process enhancement and the pursuit of excellence in hospital administration practices.
- Highly effective communication and interpersonal skills.
- Ability to adapt workshop and training content to different audience needs and learning styles.
- Ability to work autonomously, within a multi-disciplinary team, collaboratively with stakeholders and to tight deadlines.
Desirable:
- Experience and knowledge of private health insurers and payor contracts.
- Previous experience with projects or change management.
- Industry certification in process improvement or a tertiary qualification in business, commence or health.
Benefits
Professional Advancement: Recognition and Professional Development. Free access to LinkedIn Learning with over 18,000 courses to advance your career and the Ramsay Leadership Academy to support career progression.
Ramsay Rewards: Access great deals at over 100+ major retailers
Employee Wellbeing: Flexible working arrangements, a commitment to work/life balance and free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.
Make a Difference: Make a meaningful impact on the delivery of quality healthcare services and contribute to the transformation of the industry.
Ramsay Way Culture: Join a team dedicated to 'People Caring for People,' fostering a positive, supportive and inclusive environment.
About Us
Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.
We believe in a bright future for our company and for every one of our employees – our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.
Requirements
A National Police Check conducted within the previous 12 months may be asked of you
To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.
Please click on the Apply button within this advertisement. Applications should include a detailed CV, cover letter addressing the key accountabilities and position deliverables within the Position Description, and two work-related referees.
For enquiries or to discuss this opportunity, please contact Laura Ali, National Administration Manager E:
alil@ramsayhealth.com.au
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at
www.ramsayhealth.com
Closing date: 7 August 2025
