Emergency Centre & Switchboard Support Officer (permanent full-time)

About the Role

Our team at Greenslopes Private Hospital is seeking a highly skilled and motivated Senior Administration Support Officer to join our dynamic administrative leadership team. This is your opportunity to develop as a leader, guiding and supporting the teams in our Emergency Centre and Switchboard.

This is a chance to use and grow your experience as an upcoming leader, to solve complex problems, mentor others and play a pivotal role in Ramsay’s purpose of ‘People caring for people’.

You will be expected to fill in shifts where needed, demonstrating flexibility and a hands-on approach.

Must be available between Hours: 7:00am – 6pm Monday – Friday.

Key Responsibilities

• You will serve as the primary point of contact for all patient and staff inquires in both departments.
• Ramsay values strong and healthy working relationships; you will need to support, mentor and guide the administrative teams, fostering a supportive and adaptive environment.
• Provide outstanding customer service, demonstrating a proactive and patient focused approach, challenging the status quo to always find a better way to be better.
• Address complex issues and conflicts that arise, and act as the key problem-solver.
• Effectively manage and prioritise multiple tasks in adynamic, high pressure environment.
• A high degree of attention to detail and accuracy in all administrative tasks.
• Demonstrate a flexible and hands on approach, learning our team’s administrative roles, to assist in filling shifts if required.

About You

You are a highly organised and adaptive professional with demonstrated experience in a supervisor or leadership capacity within a customer focused environment, preferably in a hospital or medical environment.

• Proven ability to multi-tasks and prioritise effectively.
• Exceptional communication and interpersonal skills with the ability to lead and motivate a team.
• Strong problem solving and conflict resolution skills.
• Experience with patient management systems is highly desirable.
• Demonstrated experience in Microsoft Word, Excel and Outlook is a must.
• Knowledge of medical terminology is a plus.

What’s in it for you?

• Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
• Discounts: Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support.
• Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more. 

The Hospital

Greenslopes Private Hospital is Australia’s leading private teaching hospital, owned and operated by Ramsay Health Care, and located just 5km from Brisbane’s CBD.

Our caring and constructive organisational culture and the teamwork of our loyal and committed staff help us to deliver excellent health care and achieve positive outcomes for our patients. Ramsay believes in a bright future for our company and for every one of our employees.

Greenslopes Private Hospital offers free staff parking, a thriving social club and an onsite childcare.

Requirements

• Must provide a National Police check conducted within the previous 12 months
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries, please contact Adele Watts, Administration Services Manager via WattsA@ramsayhealth.com.au

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com