The Opportunity

We are seeking an enthusiastic and customer-focused Administration Team Leader to join our team at St Andrew’s Ipswich Private Hospital. This is a fantastic opportunity to support and lead a dedicated group of Administrative Clerks.

In this role, you will provide administrative support to the NUM, Administration Manager and EMO’s of the Emergency Department. You will oversee and participate in daily operations of the Emergency reception and provide leadership to all administration staff.

As a key leader within the team, you will:

• Provide training, guidance, and leadership to administrative staff.
• Step into administrative roles when required.
• Process all claims, receipts, and accounts promptly, ensuring full compliance with established policies and procedures
• Act as a subject-matter expert for relevant systems.
• Assist with recruitment, onboarding, and training of new staff.
• Support roster preparation, manage sick leave, and ensure effective staff allocation to meet KPIs.
• Maintain a high standard of customer service and confidentiality.
• Respond to billing hub requests and ensure timely completion of certification and financial documentation to meet revenue cycle KPIs.
• Ensure administrative processes align with clinical and hospital requirements.
• Foster a supportive, positive, and collaborative team culture.
• Carry out other duties as directed by the Administration Manager.

About You

You are professional, empathetic, and committed to delivering excellent customer service. Your ability to motivate, support, and lead your team will be key to your success in this dynamic leadership role.

You will also bring:

• Experience managing a team, ideally within a healthcare environment.
• Proven ability to manage individuals, work groups, and rosters for a large team.
• Understanding of KPIs, budget requirements, and effective resource management.
• Experience monitoring and maintaining administration-related KPIs.
• Adaptability and willingness to learn.
• Ability to interpret and apply health fund contract requirements.
• Commitment to achieving quality outcomes for all stakeholders.
• Knowledge of medical terminology.
• Experience using Meditech or similar patient administration systems (highly desirable).

About Us

St Andrew’s Ipswich Private Hospital is a 222-bed hospital and is revolutionising private health care in the Ipswich and West Moreton region. We’ve been growing and expanding our clinical capabilities and have opened the region’s first private emergency department along with a new intensive care unit which supports the Emergency Department, the hospital and is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people.

We have been focused on delivering high-quality patient care and practicing the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

What’s in it for you?

• Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.  
• Discounts:  Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental. 
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.  
• Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more

Requirements

• Must provide or complete a National Police Check conducted within the previous 12 months
• According to the role, Ramsay may require a proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com