• Mental Health EEN / Ward Clerk – EPC Triage
• Co-ordinating Care Across Masada Private, Mitcham Private and Waverley Private Hospital.

Are you an experienced Mental Health Enrolled Nurse (EEN)/Ward Clerk with strong knowledge of EPC services? We are seeking a highly organised and confident Triage Co-ordinator to support referrals and patient flow across EPC sites throughout Melbourne Ramsay sites.

This is a pivotal role ensuring consumers are triaged appropriately and connected to the right EPC service in a timely and safe manner.

About the Role

As the EPC Triage Co-ordinator, you will:

• Manage and triage referrals across multiple EPC sites
• Assess documentation and escalate clinical risks appropriately
• Liaise with clinicians, intake teams and external referrers
• Coordinate admissions, transfers and service allocations
• Maintain accurate records and ensure compliance with mental health standards
• Support smooth patient flow across metropolitan services.

About You

You are a compassionate and emotionally intelligent nurse with experience supporting families in the early parenting period. You bring strong clinical judgement, a calm and reassuring approach, and a genuine commitment to family-centred care. You confidently provide evidence-base support with sleep, feeding, settling, and parent-infant attachment, working collaboratively within a multidisciplinary team.

You create a safe, non-judgemental environment where parents feel heard, supported, and empowered.

To succeed in this role, you will bring:

• Qualification as an Enrolled Nurse (Mental Health) and demonstrated experience as a Mental Health Ward Clerk (preferrable but not essential)
• Mandatory experience within EPC services
• Strong understanding of mental health intake and triage processes
• Excellent communication and stakeholder engagement skills
• High attention to detail and strong administrative capability
• Ability to prioritise in a fast-paced, high-volume environment

Desirable / Highly Regarded:

• Experience or background in Early Childhood Education, Early Education, Parenting Support or Parent Training
• Understanding of parenting issues and family dynamics within mental health settings

Why Join Us?

• Be part of a specialised mental health network
• Play a key role in coordinating safe and timely access to care
• Work within a collaborative, supportive team
• Contribute to improved mental health outcomes across Melbourne Ramsay sites

If you have EPC experience and are ready to step into a dynamic coordination role that makes a real difference, we would love to hear from you.

About Our Early Parenting Centres

Masada Private Hospital is a 94-bed acute medical, surgical facility with specialised dermatology, Early parenting, and rehabilitation services.

Mitcham Private Hospital is a 121-bed facility that provides surgical, obstetric, and mental health services which includes Early Parenting Services.

Waverley Private Hospital is a 98-bed acute medical and surgical facility which also provides day oncology, obstetrics and an Early Parenting Service.

Across our fully accredited sites, we offer a total of 32 beds and can accommodate babies from 4 to 24 months old. The Early Parenting Centres are designed to give parents support to address challenges including.

The Early Parenting Centres are designed to give parents support to address challenges including.

• Feeding difficulties
• Infant sleeping problems.
• Unsettled/Irritable infants.
• Reflux and colic.
• Maternal exhaustion.

Our Hospitals’ are owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 34,000 people. We are focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

What’s in it for you?

• Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.  
• Discounts:  Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental. 
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.  
• Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

Requirements

• Provide or complete a National Police Check (conducted within the last 12 months)
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries, please contact Diann Tansel, Director of Clinical Services via tanseld@ramsayhealth.com.au

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com

Closing date: 24 March 2026