The Ward Clerk plays a vital role in supporting the efficient operation of the clinical ward by providing administrative and clerical support to nursing staff, medical officers, and the multidisciplinary team.

The role is responsible for coordinating patient administration processes, managing communication within the ward, and ensuring accurate documentation and data entry within hospital systems.

The Ward Clerk contributes to a positive patient experience by ensuring smooth coordination of ward activities while supporting clinical staff to focus on the delivery of safe, high-quality patient care.

Administrative and Clerical Support

• Provide administrative support to the Nurse Unit Manager and clinical team.
• Maintain accurate patient records and ensure documentation is appropriately filed and updated.
• Manage incoming and outgoing phone calls, enquiries, and communication within the ward.
• Coordinate patient admissions, discharges, and transfers in collaboration with clinical staff.
• Ensure accurate patient information is entered into hospital information systems.

Patient Flow Coordination

• Assist with ward logistics including patient movement, transport bookings, and appointment coordination.
• Liaise with other departments including theatre, radiology, pathology, and allied health.
• Ensure patient charts, documentation, and electronic records are prepared and maintained.

RevTech System Management

• Utilise RevTech systems to facilitate completion of certificates.
• Work collaboratively with nursing and medical staff to ensure appropriate documentation is captured for billing and reporting purposes.
• Support compliance with hospital revenue and activity management processes.

Communication and Customer Service

• Provide a welcoming and professional first point of contact for patients, families, and visitors.
• Facilitate effective communication between nursing staff, medical officers, and other hospital departments.
• Maintain a calm and professional approach in a fast-paced clinical environment.

Skills and Experience

Essential

• Previous administrative or clerical experience in a healthcare or customer service environment.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a busy clinical environment.
• Strong attention to detail and accuracy in data entry.
• Proficiency in hospital information systems and Microsoft Office applications.

Desirable

• Experience working in a hospital ward clerk or health administration role.
• Experience using RevTech or similar hospital revenue management systems.
• Understanding of certificate management and patient documentation

About Us

Peninsula Private Hospital is a comprehensive 344 bed acute emergency, surgical, medical, cardiac and obstetric facility located in the bayside town of Frankston in Melbourne's south eastern suburbs. The hospital currently accommodates a 14 bay emergency department, 226 medical and surgical, 36 cardiac, 11 ICU, 7 Neonatal, 14 Obstetric, and 30 Oncology beds which include 15 day infusion chairs. As a fully accredited health care facility we offer the highest standards of clinical care, patient service, and technology.

The Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

What’s in it for you?

Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.  

Discounts:  Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental. 

Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.  

Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

Requirements

• Provide or complete a National Police Check (conducted within the last 12 months)
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries, please contact Elizabeth Blackburn via email Blackburne@ramsayhealth.com.au

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com